Customer Centricity Through Contact Strategy: How a Major Retailer Made it Work

8/13/2019 RRD

Every company wants to be thought of as customer-centric; few succeed. Here's how one major retailer made it happen with our six-step approach.

Download Fullscreen

pins through a piece of paper with colorful threads connecting them

Previous Article Connecting Across the Full Customer Journey man in suit hiding his head under his laptop

man in suit hiding his head under his laptop

Next Article How to Avoid Email Fatigue: The Four-Step Process to Determine the Cost of Over-Contacting Customers

Related Articles

Blog

RRD's Pivot Report Shows Impact of COVID-19 on Marketer Perceptions, Priorities
Read Blog RRD's Pivot Report Shows Impact of COVID-19 on Marketer Perceptions, Priorities
Blog

Call It What You Want: Embracing the Future of Contextual Targeting
Read Blog Call It What You Want: Embracing the Future of Contextual Targeting
Case Study

Data Breach Requires Immediate Communication to Members | Insurance
Read Case Study Data Breach Requires Immediate Communication to Members | Insurance
Research Report

Four UX Discoveries Through Emotional Response Testing: What Common Design Features Are Frustrating Your Users?
View Report Four UX Discoveries Through Emotional Response Testing: What Common Design Features Are Frustrating Your Users?

Join our email list.

Get more insights like this — subscribe to receive expert resources and industry updates straight to your inbox.